Regional Flight Operations Support Manager

About Wing

Wing offers drone delivery as a safe, fast, and sustainable solution for last-mile logistics. We design, build, and operate highly automated delivery drones to transport small packages directly from businesses to homes on-demand, in minutes. Wing is a part of Google's parent company, Alphabet.

About the Role

Wing is seeking a Regional Flight Operations Support Manager to join our Flight Operations team. This role is based remotely in the United States.

What You'll Do

• Directly manage, mentor, and develop a team of Flight Operations Support Coordinators.
• Serve as the primary regional point of contact for Vendor leadership to manage contract adherence and optimize Ground Support and Visual Observer crews.
• Oversee regional utilization of workforce management tools (e.g., Deputy, ServiceNow) and Google Workspace, ensuring high standards for data integrity and consistent application of scheduling protocols.
• Function as the primary approver for team timesheets, expense reports, and regional travel; simplify complex regional budget issues.
• Forecast regional staffing requirements based on projected flight volumes, partnering with internal stakeholders to proactively adjust vendor headcount.
• Lead the creation and maintenance of Standard Operating Procedures (SOPs) for site logistics and crew readiness, ensuring consistent "Wing Standards" and health and safety policy compliance.
• Actively connect your team with cross-functional partners (Maintenance, Training, Community Affairs) and engage with public and government visitors.

What You'll Need

• 5+ years of experience in aviation operations, logistics, or workforce management, including proven experience as a people manager leading distributed teams.
• Valid Driver's License.
• Demonstrated ability to set priorities, provide coaching, and manage the performance of direct reports in high-pressure environments.
• Ability to independently manage project planning and solve problems of moderate complexity with high ambiguity.
• Willing and able to work 5 days/week, including weekends and/or holidays as business needs dictate.
• 2+ years of direct experience in Commercial Drone operations (Part 107/135).
• Active 14 CFR Part 107 Remote Pilot Certificate required.
• Ability to perform moderate physical work and maintain attention in outdoor environments for extended periods, including the ability to lift and transport equipment.
• Proven ability to manage external vendor relationships and influence internal partners through clear, data-backed communication.