Description
The Opportunity
As a Reality Capture Consultant, you will join NavVis' Customer Experience team, focusing on SMB customers. Your primary role will be to drive and maximize customer success by enabling and increasing the adoption of NavVis’ hardware and software. You will leverage your deep understanding of reality capture systems to oversee the customer onboarding process and support them throughout the adoption cycle, ensuring they achieve optimal results. This role covers the Mountain West region, requiring location or relocation to states such as Idaho, Montana, Colorado, or Texas.
How You Will Make an Impact
- Act as a trusted advisor for key accounts, building strong relationships and communicating business needs to internal stakeholders.
- Conduct regular high-touch customer activities, including calls, service reviews, and enablement sessions.
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.
- Oversee the onboarding process, guiding customers toward measurable success.
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams for effective resolution.
- Track and report on key account health metrics and lead initiatives for improvements.
What Will Help You Succeed
- A Bachelor's or Master's degree in Geosystems, Engineering, or Computer Science.
- 3+ years of experience in B2B customer success, account management, or consulting.
- Proven track record of building trusted relationships with B2B clients and delivering measurable business value.
- Familiarity with the technology, geospatial, or AEC industries.
- Exceptional organizational, interpersonal, and communication skills.
- Willingness to travel to build deeper relationships and address customers' technical needs.