Client Delivery Lead (f/m/d)

About Kraken

Kraken powers innovative global developments in energy, creating technology that redefines utilities and unlocks a new energy system of the future. Our operating system optimizes renewable generation, builds a more intelligent grid, and empowers utilities to deliver exceptional customer experiences. We aim to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

What We Do

We build the most AI-driven, innovative, forward-thinking platform for energy management. This includes optimizing resources, delivering cost-effective customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications. We transform businesses by migrating their customer base to our Kraken platform and changing their operating model.

Where You'll Fit In

You will join the client delivery team, supporting European clients through technology transformation journeys and long-term migration projects. As a Client Delivery Lead, you will directly manage a tech domain (billing, finance, comms) for client projects, working in partnership with Kraken's technology and operational teams and the client to deliver results. You will understand how Kraken works, refine solutions, and bring technology, people, and processes together to innovate improvements. You will also support clients in adapting to Kraken’s development style and act as a link between clients and Kraken’s product managers and developers.

What You'll Own

• Managing relationships with client counterparts (product owners, business owners).
• Being the first point of contact for tech development and the escalation/resolution point for domain/product issues.
• Acting as the knowledge base for Kraken platform delivery.
• Triaging incoming requests and communicating client priorities internally.
• Summarizing client needs, considerations, and timelines for platform development.
• Supporting the engineering team in delivering product features.
• Challenging clients to adopt continuous iteration and deployment approaches.

This is a hands-on, individual contributor position, European-based, with expected travel.

What You'll Bring

• Strong client delivery and/or product ownership experience.
• Agile delivery experience.
• Experience in product management and customer journeys.
• Solid understanding of technology and associated trends.
• Excellent communication, collaboration, and presentation skills.
• Strong influencing skills and ability to challenge traditional thinking.
• Experience with complex delivery pipelines for clients.
• Patience, initiative, time management, and a "get-stuff-done" attitude.
• Consulting experience is a plus.
• Fluent English; German is a plus.
• Previous experience in billing and energy is nice to have.